# Lowe’s puts project expertise into every hand with OpenAI

## Метаданные

- **Канал:** OpenAI
- **YouTube:** https://www.youtube.com/watch?v=Tp3sgIEe7XE
- **Дата:** 07.05.2025
- **Длительность:** 2:30
- **Просмотры:** 36,698
- **Источник:** https://ekstraktznaniy.ru/video/11311

## Описание

What happens when 1, 700 home improvement stores connect to OpenAI’s LLMs? Project expertise for millions of people. 

Lowe’s works with OpenAI to power two key tools: Mylow, a virtual advisor on Lowes.com that helps customers plan projects with confidence, and Mylow Companion, an AI app now in the hands of every in-store associate. 

Together, these tools deliver expert guidance online and in the aisles, saving time, boosting confidence, and helping customers get everything they need in one trip. But this isn’t just a tech upgrade; Lowe’s rethought their entire AI approach to support projects, not just products, and to empower both customers and employees every step of the way.

Learn how they did it: https://openai.com/index/lowes

## Транскрипт

### Intro []

I think the decisions you make in home improvement are quite weighty. You're spending a lot of money doing your floors, you're redoing your kitchen. It's a job of expertise.

### OpenAI democratizes expertise [0:11]

One of the things that OpenAI has kind of, you know, opened up for the world, it's really the wide space around how do you democratize that expertise? We have 1,700 stores and 300,000 associates. So there's a lot of inherent expertise and tribal knowledge that goes into actually servicing the customer in different departments. There's nothing more intimidating to somebody than being asked a question when you don't know the answer. And that's where it started. It was just a general dialogue about could we have a chat GPT for our associates. If you think about Milo Companion, that is really the premise behind what we are trying to solve. So now any associate who's in a store can open up Milo Companion and just ask a question. and it can tell you what product can help solve that problem for the customer. It can tell you where that product is and it can tell you any attachments that may need to go with that product. Assisted customers tend to buy a lot more than an unassisted and a lot of that's connected to the associates ability to explain product, make the customer feel comfortable with the product and also attach related product. Most customers actually don't know what they want at all, but they have a problem that they need to get solved. And so that's kind of where we insert Milo. Hey, I want to uh paint my cabinets. Okay. Well, how do I do

### One prompt [1:33]

that? Then one prompt, you can ask any question that you want, get the products that you actually need, get step by step of how to do the project. Customers would probably spend a couple days trying to figure that out. It's kind of like having a red vest associate in your back pocket 24/7.

### Scale [1:51]

We are in a ballpark of million questions every day around home improvement whether you're in stores or online. So scale was on our mind from the very beginning. Being able to take fast decisions and move fast was also really important and we got all that with open AAI. You have this head start. You have this extra superpower. I feel like a kid in a candy store. I mean I feel like that's a true delightful home improvement shopping experience and that's what we are trying to bring back to the customers.