# Dealing With Rude Clients

## Метаданные

- **Канал:** Gary Vaynerchuk
- **YouTube:** https://www.youtube.com/watch?v=VsM6Nkh2bD4
- **Дата:** 29.04.2015
- **Длительность:** 2:22
- **Просмотры:** 33,474
- **Источник:** https://ekstraktznaniy.ru/video/19631

## Описание

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Gary Vaynerchuk is a New York Times and Wall Street Journal Best-Selling author, self-taught wine expert, and innovative entrepreneur. Find more at http://garyvaynerchuk.com

Jab, Jab, Jab, Right Hook is now available on Amazon! http://bit.ly/jjjrhamazon

## Транскрипт

### Segment 1 (00:00 - 02:00) []

gayen asks at what point do you just get rid of a client because they're just an all-around clown gayen this is a funny question I think a lot of vayer media employees are going to have a fun time with this question if they're watching or listening uh I think that for me I hold on for dear life right like first of all business is business I think one of the reasons people recommend getting rid of clients is they don't have the stomach for adversity I actually can deal with the negativity and it's business is business and if they fire me then I deserve to be fired but the notion of there are clients to be fired it's right and a lot of times it helps your business and so it's about self-awareness so for me gayen it's very late in the process like almost borderline I don't know when they take a knife and stab it through your eye it might not be a good relationship anymore but like that's literally the level that I'm looking forward to because I can handle it and it's not slowing me down we've had plenty of clients that I think by all modern standards should have been fired but I have not and it has not hindered the growth because yes there's some time and attention put into that and even in a world where we get lots of new business there is value in retention there's also moods sometimes look how about relationships do you just get divorced when a time comes tough you know the EB and flow do you just get rid of a best friend because of a bad night I mean you know do you get rid of a best friend after six straight bad nights one could argue yes but I'd say hm there's a lot there that you may want to fight for it so I think it comes down to self-awareness a lot of people are not capable uh of dealing with the conflict or it brings them down to me I like to rise to that challenge I like that game but it comes down to my own self-awareness of me as a leader and more importantly I have to factor in the empathy of 400 other people and is it bringing them down so cool I can stomach it but as they're getting yelled at on the phone by a client every single day is it bringing them to a place where they want to leave in so for me it's when it's affecting other people that are in my family that I value more and family I mean my company that I value more than the client itself that's when I'm looking at it but then a lot of times I'm trying to surround it or change account people of the people that have more of my stomach and can handle it to me that is the timing oh crap wait subscribe I need subscriptions because I can't push this many right hooks in Social so subscribe