The keys to a great conversation | Celeste Headlee
3:12

The keys to a great conversation | Celeste Headlee

TED 07.05.2021 246 929 просмотров 8 243 лайков обн. 18.02.2026
Поделиться Telegram VK Бот
Транскрипт Скачать .md
Анализ с AI
Описание видео
Watch the full talk: https://tedtalks.social/conversation A clip from Celeste Headlee's TED Talk "10 ways to have a better conversation" from TEDxCreativeCoast 2015 When your job hinges on how well you talk to people, you learn a lot about how to have conversations -- and that most of us don't converse very well. Celeste Headlee has worked as a radio host for decades, and she knows the ingredients of a great conversation: Honesty, brevity, clarity and a healthy amount of listening. In this insightful talk, she shares useful rules for having better conversations. The TED Talks channel features the best talks and performances from the TED Conference, where the world's leading thinkers and doers give the talk of their lives in 18 minutes (or less). Look for talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and more. You're welcome to link to or embed these videos, forward them to others and share these ideas with people you know. Become a TED Member: http://ted.com/membership Follow TED on Twitter: http://twitter.com/TEDTalks Like TED on Facebook: http://facebook.com/TED Subscribe to our channel: http://youtube.com/TED TED's videos may be used for non-commercial purposes under a Creative Commons License, Attribution–Non Commercial–No Derivatives (or the CC BY – NC – ND 4.0 International) and in accordance with our TED Talks Usage Policy (https://www.ted.com/about/our-organization/our-policies-terms/ted-talks-usage-policy). For more information on using TED for commercial purposes (e.g. employee learning, in a film or online course), please submit a Media Request at https://media-requests.ted.com

Оглавление (12 сегментов)

  1. 0:00 Intro 58 сл.
  2. 0:19 Basic Rules 36 сл.
  3. 0:29 Dont multitask 31 сл.
  4. 0:40 Dontpontificate 25 сл.
  5. 0:52 Use openended questions 92 сл.
  6. 1:18 Go with the flow 30 сл.
  7. 1:27 Dont know 19 сл.
  8. 1:35 Dont equate 34 сл.
  9. 1:53 Repeat yourself 14 сл.
  10. 1:59 Stay out of the weeds 41 сл.
  11. 2:14 Listen 73 сл.
  12. 2:38 Be brief 70 сл.
0:00

Intro

Now, I make my living talking to people. Nobel Prize winners, truck drivers, billionaires, kindergarten teachers, heads of state, plumbers. I talk to people that I like. I talk to people that I don't like. I talk to some people that I disagree with deeply on a personal level. But I still have a great conversation with them.
0:19

Basic Rules

So I have 10 basic rules. I'm going to walk you through all of them, but honestly, if you just choose one of them and master it, you'll already enjoy better conversations. Number one: Don't multitask.
0:29

Dont multitask

And I don't mean just set down your cell phone or your tablet or your car keys or whatever is in your hand. I mean be present. Be in that moment.
0:40

Dontpontificate

Number two: Don't pontificate. If you want to state your opinion without any opportunity for response or argument or pushback or growth, write a blog.
0:52

Use openended questions

Number three: Use open-ended questions. Start your questions with who, what, where, when, why or how. If I ask you, "Were you terrified?" you're going to respond to the most powerful word in that sentence, which is "terrified," and the answer is, "Yes, I was," or "No, I wasn't." Try asking them things like, "What was that like?" "How did that feel?" Because then they might have to stop for a moment and think about it, and you're going to get a much more interesting response. Number four: Go with the flow.
1:18

Go with the flow

That means thoughts will come into your mind and you need to let them go out of your mind. Number five: If you don't know, say that you don't know.
1:27

Dont know

Err on the side of caution. Talk should not be cheap. Number six: Don't equate your experience with theirs.
1:35

Dont equate

It's not the same. It is never the same. All experiences are individual. And, more importantly, it is not about you. Conversations are not a promotional opportunity. Number seven: Try not to repeat yourself.
1:53

Repeat yourself

It's condescending, and it's really boring, and we tend to do it a lot.
1:59

Stay out of the weeds

Number eight: Stay out of the weeds. Frankly, people don't care about the years, the names, the dates, all those details that you're struggling to come up with in your mind. They don t care. What they care about is you.
2:14

Listen

Number nine: This is not the last one, but it is the most important one. Listen. Buddha said, and I'm paraphrasing, "If your mouth is open, you're not learning." It takes effort and energy to actually pay attention to someone, but if you can't do that, you're not in a conversation. You're just two people shouting out barely related sentences in the same place. One more rule, number 10, and it's this one
2:38

Be brief

Be brief. All of this boils down to the same basic concept, and it is this one: Be interested in other people. I keep my mouth shut as often as I possibly can, I keep my mind open, and I'm always prepared to be amazed, and I'm never disappointed. You do the same thing. Go out, talk to people, listen to people, and most importantly, be prepared to be amazed.

Ещё от TED

Ctrl+V

Экстракт Знаний в Telegram

Транскрипты, идеи, методички — всё самое полезное из лучших YouTube-каналов.

Подписаться