BBVA puts AI in the hands of every team with ChatGPT Enterprise

somebody in a department thinks that something is useful for the whole Bank creates a GPT and it works so this is a way people are collaborating in ways that before it was Unthinkable our adoption strategy has always been focused on putting people at the heart of everything that we do and put this in the hands of people that are in front of the problems of the opportunities of the businesses of the processes because they are the ones who really know where the opportunities lie that's why when we knew about the launch of CH gbt Enterprise that was the type of product that we needed we are around 130,000 employees spread across the whole world we wanted to spread these capabilities across the whole bank and we wanted that to be uh like the spark of a bigger transformation we start with 3,000 licenses and once you have 3,000 data points you can make much better decision that we when you have zero the consultive team handle around 40,000 questions per year about like 210 questions per day this CPT pulls all that information together in one place making searches faster and accurate this saves a huge amount of time for our lawyers so that they can focus in more strategic and complex issues the analyst need to read all the annual reports you have among the this reports structure and unstructured data and in this sense jgpt is able to work on the structured data and generate a structure format for the analyst to go directly to the point it is very important to measure if what you are doing is adding some value or not we are looking at hard data usage statistics number of gpts other engagement metrics that we are getting from the platform and then we are also having focused efforts on identifying use cases when I think that this is only been five months since we started it's h for me is unbelievable we believe that if we wanted to have a big transformation in the bank we had to have everyone touching that technology we were sure that many of the employees were using that for the daily life and we wanted that to happen also in your daily job so the exitment we go have a coffee and everyone comes and thank you for doing this what you see is that people see the value it's not a transformation that we need to push everyone wants to be part of it