Echo AI Customer Story | AssemblyAI

your customer conversations are the most valuable piece of data that you have it's also one of the hardest sources are pools of data to actually analyze and understand I'm Alex kwami I'm the co-founder and CEO of echo aai for the first gen AI native conversation intelligence platform your customers are telling you what they want and need every single day every single minute you should learn from an act on everying single word but that information is perishable and if you don't learn and act on it immediately loses its value very quickly before generative AI to do what we are doing for our customers was physically impossible at the highest level Eko takes customer conversations and outputs insights and actions that could be as simple as summarization classifying intent sentiment resolution as well as more complex anal Anis and processing like tagging custom questions agent performance scoring entity extraction on top of that we then have a gentic AI layer that is taking all of these singular conversations and doing multi conversation analysis and that's happening in the background in real time 24/7 so that leaders of our customers have a running analysis of what's happening with their customers the unique challenge that we have is that a large percentage of our conversations are audio they're not text generative AI large language models they need text and your insights are only as good as your accuracy it was all those factors that led us towards assembly and our customers immediately noticed the accuracy of our transcripts we saw assembly vastly outperform other Alternatives in the market the other thing that Drew us to assembly was that they also provide models that allow us to do some very interesting and compelling analysis we think of assembly as a critical partner providing critical infrastructure when I think about the future of eeko what I'm most excited about is allowing the voice of the customer to be heard and listened to in every single meeting room on every single call whenever an important decision needs to be made and making those decisions quickly and with complete confidence because they are now using Echo