HAVING TOUGH CONVERSATIONS - DAILYVEE SEASON 1: PART 5 OF 6

I'm getting firing is more important than hiring it's the single reason most people don't scale fast they get crippled by thinking they're the one miracle person on earth that can vet people better than anybody and I think I have the best people skills of all time and even though I'm not great at it because it's just a crapshoot more than people want to admit there's too many variables moments in time this person was always great but yesterday he started having an affair like there's just a million variables I know that's a funny one but like I'm you know like everything can happen in life yeah the second kid [ __ ] up his vibe she doesn't like her husband anymore I'm going very rogue like but like no like you know like she got into yoga and now that takes up her ties like she really man I want to be healthy he took up you're like there's a million things that happened feels a different person was yesterday yes so that's what people don't understand you know so that's why you can't say this guy rocked it at [ __ ] guilt group and fear rocket for you maybe he liked that the space better maybe storage is boring so she liked you know like her number two so much and that was actually the person that was there's just too many variables so hey I think you know you're you're you from what I know about you like I think we have some similarities that I would tell you that you go on your intuition and then you ask you ask the people you think are better at the black and white upfront this guy you take that recommendation you kind of take their word for it for 75% you go with your intuition on top of that you go here's what I would tell you this is what I did not do in my younger years that may help you it was probably the best thing I did started doing when you meet these people you tell them what you care about and then you tell them they will get fired if they don't deliver on that thing so I think the thing that really changed my career was I started telling people I and it was very simple I was like look you may be the best this thing data scientists on earth you may be the best creative director you may have the best nose for early-stage startups but if you do not play nice with the other boys and girls because that's the thing I care about and that doesn't need to be your thing but it's really deeply important to me because any tension takes up my time like I hate conflict and negativity so much it takes up my time like I even I'm such a guy in the offense but I have to go on a defense when there's conflict cuz that's what takes up my time thus that's the thing that will like if you're taking up my time you're vulnerable I said Morgan Kennedy if we are not the category winner Randy one of the Kleenex is a very right so I think the thing that the way through its - I think that might be a little - like for me when I go tactical I'm like look if the people underneath you parallel to you there if they don't like you and that's what they're saying that's such a lofty thing that would be like hey instead to my CEO and CFO and the chief creative officer I didn't say what I want which is I want this to be the greatest marketing machine of all time - lafi yeah - ambiguous - gray - up there a little bit more in the dirt got it like you need to understand first find it not one number when they're audited is a problem like you need to be a math like have it down like if I walk by you and go like what's the churn you need to know what at the top of your head not let me get my three people to get me a report to tell you three weeks later if that's what you care about you may not I don't know everybody is different but I would be very detailed upfront and let them know it's a deal breaker because then people opt themselves out if they believe you most people won't believe you but if it even saves you three candidates out of ten that's good so that's one thing what do you and then the other thing is there's no difference between building from zero to 165 then there is from 155 to a thousand it's what's in front of you that's the single most important time and then the other thing that I think is very important is for me and I don't know if this works for you but I doubt you've gotten this big this - lack of micromanagement yeah similar make well and all your time of what you're best at and then recognize everybody else doing a seven or an eight or 6. 5 of your in your brain that you can do a 10 because that's the way scale yeah those are scenes that really matter and I was high it comes down to firing yeah it's benefiting is something important about the women right like that's how a lot like that's it so next thing the 45 people that work in corporate yeah you need to have a real relationship with them absolutely do great every single one makes me so happy it's huge it's harder to have a relationship with it's a different relationship

because with drivers I live in saw the jam on the way out stuff I got at 23rd Street and I saw Chuck and I walked up and the person says that's the owner of the company is when you want to pizzeria the dry cleaners that Fiona I don't feel like the owner I'm the chief executive officer I have a position in the company as a corporation but I'm not the owner Mark Suster has equity is well because you have equity in the company you're just as much an owner in this companies I am well I wish if you're willing to give me that equity I'm interested um I understand so it's a different relationship because this is in their mind they literally call me sir like because I'm the owner and I try to I'm like no you understand it's a different relationship that I have and I think what we can do on that side is create the best job in the entire Moving storage category categorically that don't we get the best sound so cool that to me the way my brain filters it is romantic and nice and I like it next the 45 people the 17 people that really run your company with you the seven you need to know everything you need to have dinner with them you need to give a [ __ ] you need to weep the biggest mistake people make is not having real relationships tough conversations easy ones having the ability to have years like a years a year where it's not black and white then good years of black it like the only way your glue is relationship I would tell you without a doubt because I don't think anybody does enough even me how many people you do truly believe are the keiki [ __ ] people that drive the business for real yeah five seven eleven six Felton I'm dying and another one good I'm dying to know what your relationship with those six people is and whoever you have the least relationship with if that breakfast and did it like all in that's a big piece of advice that I think people are going to lose on highly recommend it will work like on their terms how they like it dinner breakfast the ballgame dinner with the wives dinner with the girlfriends like it's a big deal and we're I'm noticing that and so that's what I would that's the piece of ice I give you I think that's why we're winning yeah because our competitive set doesn't care about their people just they don't and I think also when times are tough you know macroeconomic climates you see if you struggle to raise the round you want because you project there that would be there like you know when the world gets tough upfront LPS don't like back out and give them up in them you know like you just never know the things that seem the most tried and true you know Bear Stearns right like the American economy like it there's nothing off limits when running a business you know what I mean you