Cisco IT's Network Observability Transformation with Splunk and ThousandEyes

At Cisco, our workforce relies on hundreds of thousands of devices across a complex global environment. Maintaining a secure reliable network is essential This is why digital resilience is critical to our networking team. We faced a real challenge. Fragmented telemetry across siloed monitoring dashboards required manual processes and created visibility gaps. This limited our insight into critcal areas like user experience, and slowed issue decetion and remediation times. By modernizing our network visibility with Splunk and ThousandEyes, we now aggregate telemetry for a single comprehensive view enabling better AI outcomes and full end-to-end visibility. The results exceeded our expectations. We’ve seen zero major network incidents and now handle ninety-nine percent of millions of daily alerts with automation. So our engineers can be more productive, which delivers a better network experience for Cisco employees. Now we don’t just react faster, we proactively predict and prevent incidents before they impact the business. This transformation has been a game changer, allowing us to manage network health at scale, and set new standards for digital resilience across our global network.