Cisco on Cisco: How Cisco IT Unified Observability to Minimize Downtime and Accelerate Innovation

Innovation demands uninterrupted operations. That’s why, as one of the world’s largest technology companies driving innovation like a fast paced start up, we focus on end to end observability to keep our entire operations digitally resilient. As an IT team, we’re always looking to reduce our major incident volume, as well as our mean time to detect and resolve incidents. But it hasn’t always been easy. We are dealing with massive blind spots created by fragmented data. We knew that visibility was the critical factor to preventing outages and downtime. Now with ThousandEyes and Splunk we have end-to-end visibility across our entire environment. It gives them actionable insights, such that we can resolve complex issues much faster. With Splunk, we centralize logs and metrics from cloud, data centers, infrastructure, applications, and end-point user devices. All of that data and insight flows to our service operations team. The comprehensive visibility and enriched data empower our AI automation and predictive capabilities, which accelerate to detection, diagnosis, and action. Since implementing Splunk we have reduced year-over-year major incident volume by twenty-five percent, and we’ve established a foundation for future AI-driven operations. This significantly has improved our productivity for the IT operations team and the user experience for our employees. We’ve eliminated those previous blind spots and can better predict problems before they occur. We’re talking zero major network incidents and automation of ninety-nine percent of millions of daily alerts. Through observability and AI operations, we’ve reduced our Time to Detect and Resolve by forty-five percent. We’ve redefined observability success, to move beyond just improving recovery times, and are now focused on proactively predicting and preventing incidents. That’s how we keep Cisco running and innovation alive. That’s the digital resilience that we are proud to deliver in Cisco IT.