How to fix the internet

We’re in a very strange moment for the internet. We all know it’s broken. That’s not news. But there’s something in the air—a vibe shift, a sense that things are about to change. For the first time in years, it feels as though something truly new and different might be happening with the way we communicate online. The stranglehold that the big social platforms have had on us for the last decade is weakening. The question is: What do we want to come next? There’s a sort of common wisdom that the internet is irredeemably bad, toxic, a rash of “hellsites” to be avoided. That social platforms, hungry to profit off your data, opened a Pandora’s box that cannot be closed. Indeed, there are truly awful things that happen on the internet, things that make it especially toxic for people from groups disproportionately targeted with online harassment and abuse. Profit motives led platforms to ignore abuse too often, and they also enabled the spread of misinformation, the decline of local news, the rise of hyperpartisanship, and entirely new forms of bullying and bad behavior. All of that is true, and it barely scratches the surface. But the internet has also provided a haven for marginalized groups and a place for support, advocacy, and community. It offers information at times of crisis. It can connect you with long-lost friends. It can make you laugh. It can send you a pizza. The internet is worth fighting for because despite all the misery, there’s still so much good to be found there.