What's new in RingCentral AI Receptionist (May 2026)

Hi, I'm Joe Farer, GM of Air here at Ring Central. Today, I'm excited to share the latest updates to AI receptionist. Customers want to connect on the channels they already use. That's why Air can now support your business over SMS to answer text inquiries instantly and bring in a team member with context when a human touch is needed. Air is also expanding to WhatsApp so businesses can respond on one of the messaging channels customers already use every day. Soon, Air will be able to integrate with Shopify to help handle product and order inquiries. And with calendarly integration, Air can book appointments while working with the reminders, confirmations, and scheduling tools your business already uses through the scheduling app. We're also making multilingual conversations even easier. You'll soon be able to add multiple additional languages. Customers can simply start speaking and Air automatically adjusts to their language in real time. And when wait times get long or no one is available, it can step in from the call queue to help callers right away. AI receptionist now works in more ways across more of your customer moments. Visit ring central. com/air to learn more.