You should probably stop saying 'sorry'!

Sometimes sorry isn't enough. Let's learn some other ways to show you care or take responsibility in English. One, that sounds really difficult. This is perfect for responding to a friend who's had a really hard time. It shows you're listening. Two, I can't imagine how you must be feeling. This is great for showing deep empathy, especially when someone shares heartbreaking news. Three, that must be so frustrating. Use this to acknowledge someone's emotions. Now, if you've made a mistake, you could say phrases like number four, I take full responsibility for. This is when you need to own up to something. I take full responsibility for missing our meeting. It won't happen again. Or five, I should have. This phrase works when you're reflecting on what you should have done differently. I should have let you know I was running late. And six, let me fix this by. Use this to show you're taking action. Let me fix this by staying late to finish the project. It shifts the focus from apologizing to problem solving.