Scaling Sales headcount by 125% with Jiminny

Great software, even greater team. I'm Lucil and I work as a global sales operation manager at team Taylor. Uh so today my mission is basically to support the sales department uh together with the head of sales and uh work on the go to market and support the sales trainings and uh make sure that we scale at the same speed as we aim to. Basically today we are located all across the globe in every continent. uh we are we have 300 plus uh salespeople in the department and uh they speak all the languages possible I would say uh it goes from Malaysian to of course Spanish, Portuguese, Italian um yeah English, French, German, Dutch As far as we started to grow much more, the managers started to have eight plus uh people in their team. So it became a struggle for them to attend more than eight demos a week as well as train them, hire more people and so on. Um so we decided to look for a tool to support us and record um the demos but also give insights on what has happened and what to focus on. Uh so we found the mini What I love is the key moment uh because it goes so fast in a demo. just one hour and then all of a sudden you hear something so great that you want to show to the rest of the team and even to the AE to be able to click so fast and then write a comment uh has been really great to both like praise the AES and highlight them across the teams but also to um in the lesser situation to coach them and make them uh do their own introspection of what has happened. So it doesn't necessarily always come from us but also uh from their own uh feedback session. We're working hard on um setting a proper sales uh academy. We call it the sales academy. We really wanted to become a you know this kind of company where you when you go there and then you kind of put like X ex X Google X Apple you know uh we would love to for the people to go through this journey and feel like oh I learned so much at Taylor. Uh so we are building that at the moment and of course Jiminy is part of the tools we use to support Um, we when we moved into Salesforce, we really made sure to connect Jiminy with Salesforce to be able to have the recordings, uh, to have the transcript and the summary notes, uh, which has been super useful. Um, so that's has been a very big thing. And so it's been quite some time and it became a habit in everyone's use. So both for uh the AES but also the managers and even us on the head of sales mission when we look at the forecast and or we when we hear about the um a specific situation that we need to coach uh we always uh have the routine to hey let's look into Jiminy and see what has happened or look at the extract uh and most recently we even use it for a big competition that we have across the company not necessarily only for sales but also for CSM marketing partnership and so on I would say great software even greater team uh and that's if you look into um uh having a strong tool but uh definitely uh um customer care is part of your equation in the choice you will make then it's the perfect choice.