Best guide to: Great sales negotiation - PART 3

step number five when a boy your indicates actually is not right goodbye don't get discouraged use the following steps to recover sales objection and move closer to sale listen understand respond and confirm listen foolish do a reaction lets him take his time while talking and let him know that you're listening understand objection completely many of the actions had underlying issues that the buyer Kantor is not very articulate respond properly address the most important of the action first you should do your best to resolve their issue right away till the response is clear and to the point and confirm that you have satisfied the reaction check if you have satisfied all their concerns just because they acknowledge during your responses me they agree with everything you say step number six it's a deal it's time to close the deal step number seven and West servicing the Copts it's a follow up step but how it's done customer maintains try to build up maintain a long-term relationship with customer you will be more likely to repeat sales so you have to support them try to answer questions and keep them happy with the purchases customer acquisition is a process bringing new customers to brand this is typically done through marketing with the goal of generating new customers customer retention in all ways to help companies retain as many customers as possible often on true customer and brand loyalty initiatives service excellence it's about giving customers more than they expect all these should not only cast customer satisfaction but customer enthusiasm follow this question that summarizes all satisfied customer equals repeat customers plus recommend other customers