A profitable business of the FUTURE! How to open a high-quality fulfillment center and warehouse?

How to open your own warehouse and FNG and how to do it efficiently. The entire complex of processes from purchasing Chinese goods to transferring goods to the marketplace. Rent costs over 5 million. Recruitment of personnel, equipment with the factory, a contract is concluded, samples are brought to Russia. We monitor the market very meticulously. We make individual offers to the client. 8 to 15 people work on the packaging. The security service sends a video to the client. The client approves the warehouse - this is the heart of

the business. Today we will open the doors of our fulfillment and large warehouse. An area of 2,500 square meters. A class A warehouse with a height of almost 15 meters. Customers' goods are packaged here. As for the warehouse's throughput, we can easily accommodate about 700 pallets. If we talk about throughput, specifically how many units of goods we can process, specifically in terms of processing, then literally in December of 2002 and in January of 2025, we set two of our records. In particular, in January, we processed about 300 units of goods. If we talk about scaling and some peak loads, yes, this is especially influenced by seasonality there. Holidays and so on, here we have already learned to build a prioritization system very calmly and in such cases, when a client caught a slot, for example, on Valberis and the goods have already been processed, we can, without any influence on prioritization, calmly collect the delivery on the day of the client's command and ship it. Why is such a large warehouse connected? This is because this particular warehouse is needed for all other businesses. If you just want to filter, such warehouses do not need space and you can quickly process and not put them in storage and just ship your clients can keep their goods somewhere, we

accordingly have full-time staff, there are outsourced parties, personnel here is important for us, precisely in terms of maintaining the quality of the work performed, to have a certain gap somewhere around 70% of the number of staff, namely the full-time professional staff of people. In order for us to be able to reach peaks when the volume of processing increases and, accordingly, have a reserve of hired personnel whom we attract when required, that is, maintaining a stable certain number of people, this is quite difficult. Because there is seasonality, there is density, and there is complexity in processing technical assignments, therefore. Well, on average, we work on packaging, well Somewhere between 8 and 15 people, we are now moving towards automating and systematizing processes in such a way as to optimize precisely by the number of people. This includes both process automation and digitalization, including throughput. We

can easily and effortlessly process 101,000 units of goods per day. That is, we understand that, say, we process Product number one in 53 seconds, and some Product number two, for example, in 2 seconds to minutes. Due to this, we can plan personnel for processing technical assignments and give the client a promise. In what time frame will we process technical assignments? The entire complex of processes

includes from the purchase of goods in China to the transfer of goods to the PSA, specifically in the fulfillment warehouse. For us, this is acceptance, this is the placement of goods in the storage area, then the goods are transferred to the processing area. After which we form deliveries on pallets from China, goods and storage. People sometimes want to store goods with us and not upload them to the marketplace. In order to avoid paying for storage on the marketplace, the goods will not run out. You can take it from another marketplace and take it, for example, from Waltz to Azon. Because of this, people keep it with us for storage. When inventory elsewhere becomes low, they import it from here, and it is profitable for us and for our clients to keep it here. If we talk about additional services, for example, if we do not have any specific packaging materials in stock, we will find them. We very meticulously monitor the market as a whole, look at competitors' assessments, and try to build our commercial policy in such a way that it is profitable for the client to work with us. Even if he uses the minimum set of services provided by us, specifically in terms of commercial policy, if we talk about the volume of goods, we usually. In such cases, we make individual offers to the client so that, well, the Client, firstly, receives his service. And for us, given that our space allows us to process a large number of goods, we integrate this microprocessor into our logistics, the quality of work is constantly in a constant process. If at one point you stop there, then collapse will come. We use a multi-level system for checking the quality of

goods processing from separate to random checks. If we talk about comparing our quality, again About six months ago and the current period, the number of errors detected, regardless of the stage, both with us and when transferring to the marketplace, has actually dropped to zero data. Firstly, we look at the complexity of processing the technical specifications. If we understand that more than T physical human actions are performed with the goods, then we understand that the product processing system can be launched as a conveyor. If we understand that the number of operations per unit of goods is small, then, accordingly, the goods are processed by one person in a circle. If a defect is detected after processing the goods, then of course we compensate our errors to the client. Of course, that is, we take these risks upon ourselves. We build the system in such a way as to eliminate processing errors as much as possible. Can employees take goods from us? This is excluded because there is a security service that prevents such things. I will say more that we have such cases. Well, in my memory, we simply do not have anyone stealing anything. The process of coordinating the technical

specifications with the client looks like this. We have an online form for the technical specifications in which we record the receipt at the warehouse. We record on top of the declared data with the actual data based on the results of the initial acceptance. In the same form, we record the details of the technical specifications. What work will we perform upon the start of the technical specifications? We film videos where we show the client in detail how we pack the goods in what order, after which we hand over the video to the client. The client agrees on the details of the packaging procedure, after which we take it into work and process it en masse. When we begin working, the

client has the first contact with us. If you order goods from China, you initially need to make a request to have the goods found from the factory, a contract is concluded, samples are brought to Russia, certificates or declarations are made based on these declarations, and an order is placed. If it is not with an honest sign, well, the size range and so on, this happens within 2 months. If with an honest sign, 2 dashes, 3 months, certificates are made, somewhere between 30 and 35 days. Well, maybe there are complex ones. Yes, on average, it takes about 3 months. The goods are manufactured, 15 days, the goods arrive at the border, 5-7 days, somewhere up to 7 days for customs clearance, then it travels from one point to Moscow, somewhere between 10 and 15 days. There is express delivery, there is slow express delivery. - this is 7-8 days slow delivery 10 dash 155 days if there are no snowstorms there and the road is clear and the goods are already in the warehouse, we receive and pack the goods, then immediately the goods are ordered again, an honest sign is ordered, the goods are packed at the factory Honestly, I don’t know, it’s glued to customs clearance Well, the same process but faster, that is, somewhere it can be 15 days of production and somewhere 20 dash 30 days to Moscow from customs clearance, processing of all documents and bringing the goods to Russia How much does it cost to

organize such a film? This particular warehouse has been operating for more than a year and will soon be a year and a half, the costs are huge here, rent costs more than 5 million 5500 we pay rent specifically to launch 5000 square meters Well, we initially needed two warehouses somewhere 20 5 million is rent, a salary deposit, purchase of equipment, materials, consolidating all the people in one place, recruitment of personnel, equipment, optimization, absolutely everything processes Why a warehouse Is it promising because all the retail space, unfortunately, after some time, will disappear somewhere 80% of trade will occur through Marketplaces, this will all happen through warehouses, not through a retail outlet. I even know that many retail spaces are changing and becoming like warehouses used for fulfillment. If you own your own business and want to open some direction, and if you will be involved in fulfillment, if you take and launch such large spaces for fulfillment for yourself, it will be stupid. Several business processes are happening here, and it turns out that they mutually reinforce all processes. It is not profitable to fulfill separately in such spaces. Look, guys, it is very important

to understand that if you want a strong company, you need to have a strong heart. Imagine a huge organism that does not have a heart. Well, that is, if you are engaged in the commodity business. This is not just some kind of information product or some kind of hub related to information. Yes, even the marketplace that is engaged in the commodity business at Walberis. What huge warehouses. It's a city within a city. It's some kind of different ecosystem, and it turns out. If you do not have a warehouse, you cannot have a large company. It all started with 20 square meters. We have these photos of me myself sitting packing. Don't think that you need tens of thousands or thousands of square meters right away. 15-20 square meters could be your balcony, which is adapted for FFT, and then by attracting, attracting, or packaging for yourself, you can optimize, refine it to such a level that your business process can work and produce results, and you can multiply this by attracting other clients, or initially other clients and then for yourself, or for yourself and then for other clients, so that you sell on the marketplace, understand how this whole process is created and works. It's 24/7 constant optimization, improvement, a race against time, something is constantly changing, someone is sick, someone arrives, something is late, and you need to constantly work, work, if you are going to sacrifice your time for this. In your personal time, please and