The CHRO Voice: Navigating Discomfort: Christy Lake on AI’s Impact on Managers (Part 1)

AI is reshaping the way managers lead, adapt, and support their teams, and for many, the shift brings real discomfort. In this installment of Egon Zehnder’s CHRO Voice series, Twilio’s Chief Administrative Officer Christy Lake explains how the rapid “AI‑ification” of work is pushing managers to simultaneously guide their people through new technologies and retool their own skills. She explores why this moment feels like a “brave new world,” what leaders must do to stay effective, and how embracing uncertainty can unlock better ways of working. You’ll learn: - Why managers must upskill at the same pace as their teams - How AI is changing expectations for leadership - Why discomfort is a natural, and necessary, part of transformation - What forward‑thinking organizations can do to support their leaders Visit Egon Zehnder’s CHRO Voice series: https://ego.nz/47VlTJu Follow us on LinkedIn: https://ego.nz/4bzRP7c