Crazy eBay Buyers - Story Time!

what's up fellow top shippers welcome to our video I'm Paul this is Chad we are from the hustle husband's comm where we talk about eBay dropshipping ecommerce and entrepreneurship and today we are talking about horror stories we all have them horrible customers negative feedback bad reviews what do you do how do you deal with it so we're gonna talk about some nightmares we've been through and please feel free guys to share your horror stories below so we can all commiserate together right so why we're talking about this is because I've been dealing with this crazy woman who's mad at me for putting her name and shipping address on the package that was sent to her think about that how would he get to her crazy people but sometimes you can't speak logically to his people they're just way out there they're men about anything and they're just trying to get some money out of you know I had this guy who shipped in this really expensive heavy power tool he contacts us says he didn't get it okay it happens sometimes tracked the shipping says that he received it he said no I was just an empty box there's nothing in the box I said all right dude okay so I checked the shipping weight and it was a heavy box so I contacted him see what was up he said oh no it wasn't actually a box it was a wooden crate an empty wooden crate that they just delivered to my house so this guy's obviously trying to play us and doing a pretty bad job of doing it so you know I contacted a salwar they said no we don't ship anything in wooden crates ultimately eBay refunded the guy we got our negative feedback removed no defaults or anything like that but to this day I want to drive to that dudes house in Kentucky and leave a flaming bag of dog poop on his front doorstep yeah we all have ones like that I have one where this guy bought from us a like a kid's play a gardening set it was like cheap plastic dowel and rake and hoe and it was for kids like go out with your kid and they can garden with you cheap stuff and then the guy left making a feedback saying this is like a kid's toy and I was like yeah it isn't hits joy literally and I tried to explain the tombs like no you advertised it as a like a real set I said no ways a clue who says it's a kid's toy and so then I called eBay and they said oh it's his opinion no said no like it pisses me off so much because it's not opinion it's a fact that it's a kid's toy do we ever get a feedback yeah eventually it's very sneaky though oh how I got a move but a story for another day this is nothing that happens a lot where they say oh my god this drives me nuts so they say like oh I can't bring it back because there's no FedEx or UPS near me and I always Google where they live and see how more it is sometimes they're telling the truth most of the time they're not and I always send them the address I don't do that I want to do that but I know it's just gonna annoy them and piss them off yeah if they very left me naked feedback I'll do it Paul gets a little crazy with some of these customers so sometimes after talking off the edge of a cliff because he just wants to what cuz you always get back I have like once a month I get that guy who refuses to return it because he says oh it was delivered to my friend and then my friend drove eight hours into the woods to my cabin where I live and I am nowhere near civilization so I can't return it like seriously we also get a lot of phone calls from the same people drives me nuts and Paul actually so we have multiple eBay stores and on the one that Paul recently made he put my personal phone number on the contacts so it's been a nightmare this one guy from Texas has been calling non-stop looking for his forget even what it is drive me crazy but actually we found a new service called grasshopper you guys can check it out if you want we've used Google Voice since the beginning but that can be frustrating too even if it's not your personal number it still routes the call to your phone's you have to deal with your phone ringing off the hook non-stop at least if you have enough customers which is a pain so grasshopper it's a little pricey and some of the features cost more money than you think they should but for us it works out because it's better than our phones blowing up all day so we'll put a link below to

that right yeah but if anyone knows something better please let us know but you have to said we do feel like it's a little expensive I'm not crazy about the way it works I don't think it works too well so if anyone knows something better because less know and reason why that happens lies because sometimes somebody will call eBay say I won this sellers contact information it really annoys me that policy because they can just message me or email me they don't have to call this like for instance one woman we sent her a flag American flag and the pole when it arrived was broken and she was deaf so she had to show some reason she didn't email me which would have been logical to do she instead got an interpreter and an interpreter called me but you called every day for a week five times a day oh yeah three or four times a day asking about this play if I could send another one would it send and I kept saying like you have to ship it back and then she's like she did ship it back but she just shipped back to rod not the flag part and I said you can't just do that you got back the whole thing it's just a mess and she was right in the Bronx - yeah those of their clothes I'm tempted to just drive over and be like hey what's going on why are you causing such a mess here yeah we actually there's this website it's called send a bag of poop comm something like that I think there's one that's even more like very inappropriate and you could send them this like these gag gifts but I'm always tempted to send these to some of my customers we're really annoy me like that one woman who's was like complaining about the shipping address being on the package she kept like saying like I'm stealing her identity and stuff and she kept being like really mean to me and I'm always tempted to say like you should annoy me too much because you don't know where I live but I know where you live yeah and Paul is crazy so y'all should watch out and on that note as you--as great well we should we should be like tell us do something productive with this video yeah so dealing with bad customers kill them kindness customer's always right even when they're very clearly not deal with these things really quickly otherwise they can close a case and there's not much you can do right so yeah so I this case a couple weeks ago where this woman she received an item it's nothing wrong with thinking it might been damaged it was cheap she was emailing me so I just said you know what just open up a returned case and I'll refund you she was really mad so she opened up a return case walls at work I got on my lunch break an hour later on my computer I seen a ten emails from her she's like you promised you'd refund me blah blah where is it whereas you promise with your fund me blah blah then she closed the return within an hour yeah before I had a chance to even respond so the faster the better but some of them are just crazy and irrational yeah so either you or get reviews to be on it very responsive and then also in terms of removing negative feedback just keep trying you know if you were your VA calls and it doesn't seem like the eBay representative is gonna work with you just hang up and call again a little later nine times out of ten you can you know find a way to get a removed yeah definitely alright that's it right again share your horror stories below so we can read them if you're into us subscribe like click the bow if you guys have any questions about eBay dropshipping or about our puppy leave them in the comments below we will answer them on Tuesday we have a live Q& A every Tuesday at 8 p. m. Eastern Standard Time right here on our youtube channel if you want to make sure you don't miss that make sure to subscribe make sure and hit that little bell it will give you an alert on your phone every time we go live so that you guys don't miss that sometimes we accidentally go live when we don't mean to and we drop some real knowledge that we never meant to reveal on YouTube so the only way you'll get that is if you subscribe it hit that Bell because we delete those videos when we're done so that's an inside tip thanks guys so much for watching and we'll see you in the next video if you guys have any questions about eBay dropshipping leave them in the comment like any Oh give you an alert on your phone your gestures are very present