The Only Way to Fix eBay's Automatic Return Policy

what's up fellow dropshippers in today's video I want to show you how to fix eBay's new automatic return policy now right off the bat I want to tell you there is no way to opt out or turn off this new policy but there is a way to fix all the problems that it causes so for those of you who don't know about this new policy as of October of 2017 eBay has made it easier for buyers to return items that they have buyers remorse for that is items that they just decided they don't want or maybe they order too many of them or they bought it by mistake those types of situations now when a buyer says that's the reason they're returning it eBay automatically approves the return sounds great but there's two big problems with it the first only applies to eBay dropshipping the second applies to every eBay seller so first for dropshippers we don't want items being sent to our own home and when these returns are approved by eBay eBay sends the buyer the option to print out a return label that has your address on it so you're gonna get these boxes delivered to your house which you don't want because you want them sent right back to your supplier directly and some of you live overseas or you're not even at home maybe it's being sent to your parents house or a friend's house and that's not cool at all so that's a big problem the second problem is applies to all of you base sellers and I think it's even a bigger problem and that's that it really annoys the customers and let me show you an example so when this returns gets approved this is the kind of email you're gonna get it says hi Paul the buyer is returning the product / eBay's policy this return has been automatically approved great but let's say the customers got the item and decided that it's a piece of junk and they don't want it so they choose just didn't like the item when they returned it and now they're being told they have to pay both a restocking fee and the return shipping now they're a mad buyer for instance this guy this was from last week he said found a better price better brand and lower price he wants a full refund to PayPal no charge for restocking fee full amount refunded you will get negative feedback your small businesses at ripoff I will not pay a restocking fee complete full refund your counteroffer as a complete ripoff your business is a US disgrace to eBay ah this guy's angry and the problem is if he had if I had gotten a chance to talk to him before this return was approved I would have told him look man we're gonna fix this for you this is a cheap item I'm just gonna give you a full refund you can throw it away or I'll tell him we're gonna pay for the return shipping and we won't charge you a restocking fee but I wasn't given that chance to do that because eBay automatically approved the return and by the time I got to see the email he had already shipped it out so we're kind of stuck but there is a way to fix both of these problems and let me show you how to do it so in this description it says that you can change your return preferences on eBay by clicking here and I will give you the direct link here in the description below so this opens up your return preferences now you can play around with this in general if you decide that you want to automatically send buyers refunds if a total remount the total refund amount is less than a certain amount you can do that you can set up your own automatic returns for items that aren't buyers remorse but let's skip over all that the only thing you're interested in here is where it says at the bottom RMA number and you want to check that off and by checking this off and turning it on it gives you the option to add a return authorization number to each return label so what does that mean now when you get a return that's automatically approved this is what the email is going to look like hi Paul the buyer is returning the item / a based policy the return has been automatically approved to please provide your RMA number and confirm your return address by December 21st if you don't it will be returned to your primary return address and when you go to the request itself it says please confirm your return address by December 20th I don't know why those dates are different but it's the same thing so the buyers can't ship it out yet so you still have time to contact the buyer tell them look we're gonna give you the return label and you don't have to pay

for the restocking fee or however else you want to word it to make sure that you have a happy customer and even you have the option to refund them without them having to ship back the item so it's super simple that's all you have to do and it fixes all your problems if you guys like this and you found this useful please give it a thumbs up if you have any questions about this return policy or anything else that you want to ask me please leave it in the description in the comments below I'm going to answer it on Tuesday during our live Q& A at 8 p. m. here on this channel that's Eastern Standard Time subscribe for more videos like this where I give you tips and tricks on eBay and I will see you guys in the next video